Orders:
Is mylittlestepsuk.com secure?
We take the security of our website very seriously and we donβt receive or save any of your payment details.
We have taken extra steps to ensure that mylittlestepsuk.com is secure for you. All payment transactions are carried out over an SSL encrypted secure connection. We do this using the latest industry-standard technology. The padlock symbol (at the top of your browser window) confirms this level of encryption. If you click on this, you will see our secure certificate, meaning that your data is visible only to us.
How to place an order?
We are a small online business and orders can be placed via our website. You will get direct access to our dynamic range of products, competitive prices through our website. However, if you prefer, you may order directly through your favourite
e-commerce platform e.g.: Etsy and eBay. Please check out the OUR STORY section at our website for direct links to our Etsy and eBay online shops.
How to send the order personalisation details?
At the end of website order checkout, there will be a text box to enter personalisation details.
How do you process payments?
Payment transactions can be made through either using PayPal OR using your Card,
All Paypal payment details are automatically and securely transmitted directly to PayPal for PayPal transactions.
All Card payment details are automatically and securely transmitted directly to Stripe(https://stripe.com) and transactions are handled by stripe.com.
We only receive your order personalization details and shipping details after successful payment. Please contact PayPal OR Stripe(https://stripe.com) for any issue with payment processing.
Does mylittlestepsuk.com keep records of card details?
No. All credit card details are automatically and securely transmitted directly either to PayPal OR Stripe( for card payment).
mylittlestepsuk.com does not hold any credit card or other payment details of our customers.
Can I make a direct bank payment to mylittlestepsuk.com?
yes you can do that, we have a business bank account, we are happy to share it upon a request.
How do I know if my order has been received?
You should receive an order confirmation via email when we have processed your order, and a second email when it is dispatched.
Can I place an order from overseas?
Yes.
Customs and import taxes.
Buyers are responsible for any customs and import taxes that may apply. The seller isn't responsible for delays due to customs.
What is your Return and Cancellation Policy?
Please check our Return and Cancellation Policy below.
How do I receive digital products?
Once your payment is cleared, you will receive an email with the link to download. Please contact us or check listing details for more info.
What to do if my question is not answered above?
If you have any other requirements or have any queries, please contact us using our online form located at
https://mylittlestepsuk.com/contact or email us at info@mylittlestepsuk.com
Return and Cancellation Policy:
What is your Return and Cancellation Policy?
Returns & exchanges
I gladly accept returns and exchanges Just contact me within 7 days of delivery
Dispatch returns to me within 10 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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As with all children's products, adult supervision is required.
This Product may contain small parts that may pose a choking hazard and should be used with adult supervision, all our products are educational resources and these are NOT toys.
